Royal Express Integration for Your Shop
Islandwide parcel delivery. Create shipments from your orders, print waybills and reconcile COD — all inside SellMate.
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Royal Express Integration
Royal Express gives islandwide parcel coverage, which for most sellers means a mixed bag of destinations every single day — Colombo, Kandy, Jaffna and a village nobody at the counter can spell. Pulling the address straight from the order removes the most common cause of a failed delivery.
SellMate connects Royal Express to the order itself. When an order is ready to ship, the shipment is created from data already in the system — customer, address, phone, items and COD amount — so nothing is retyped and nothing is mistyped.
From there the waybill number stays attached to the order, parcel status is visible from the same screen your team already uses, and the COD collected comes back matched against the invoice it belongs to.
Why sellers connect Royal Express to SellMate
No double entry
Shipments are created straight from the order. The customer name, address, phone and COD value come from the invoice, so the courier sheet can never disagree with your books.
Waybills in seconds
Print or record the waybill number against the order the moment the parcel is booked, and batch your dispatch instead of doing it one order at a time.
Status without switching tabs
Parcel status stays visible next to the order, so answering "where is my parcel?" does not mean logging into Royal Express separately.
COD that reconciles
Cash collected on delivery is matched back to the invoice, so you can see which orders are delivered, which are paid and which remittance is still pending.
What the integration covers
- Create Royal Express shipments directly from an order
- Customer, address and phone pulled from the invoice
- COD amount carried from the order total
- Waybill number stored against the order
- Parcel status visible from your dashboard
- COD remittance reconciliation against invoices
- Returns and failed deliveries recorded on the order
- Works alongside WhatsApp, WooCommerce and walk-in orders
How it works day to day
- Order comes in — from the counter, WhatsApp, your website or a marketplace.
- Confirm the order and choose Royal Express as the delivery method.
- The shipment is created with the customer details and COD amount already filled in.
- Print or record the waybill and hand the parcel over at pickup.
- Track status against the order as the parcel moves.
- When the COD remittance arrives, settle it against the matching invoices.
When Royal Express is the right choice
- Sellers shipping across every province, not just the Western Province
- Shops with a high share of outstation customers
- Businesses that need parcel status visible to the counter team
Not tied to one courier
SellMate integrates with Koombiyo, Domex, Citypak, Pronto, Fardar Express, Royal Express and Trans Express. You can use Royal Express for one type of order and a different partner for another — outstation on one, same-day on another — and still reconcile everything in one place.
If you are comparing options, the courier management page covers how multi-courier dispatch and COD reconciliation work across all of them.
Related solutions
Questions, answered
Yes. Royal Express is one of the Sri Lankan couriers SellMate supports for shipment creation, waybill handling, parcel status and COD reconciliation. Setup is done during onboarding using your own Royal Express account.
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